Shipping policy

Shipping Policy

Thank you for shopping with The Healing Tree! Every order of tea, herbs, and wellness goods is weighed, packed, and shipped by hand from our shop in Thousand Oaks, California.

Where We Ship

We currently ship to addresses within the contiguous United States (the lower 48 states). We are not able to ship to Alaska, Hawaii, U.S. territories, or international addresses at this time. If you're outside our shipping area, please call us at (805) 497-4438 and we'll do our best to help.

Processing Time

Orders are typically packed and shipped within 1–3 business days (Monday–Friday, excluding holidays). Because many of our teas and herbs are measured fresh from bulk for each order, processing may take a little longer during busy seasons. You'll receive an email with tracking information as soon as your order ships.

Shipping Rates

Shipping is calculated at checkout based on your order total:

  • Orders $0.01 – $25.00: $8.50
  • Orders $25.01 – $50.00: $10.50
  • Orders $50.01 – $100.00: $12.50
  • Orders $100.01 – $200.00: $14.00
  • Orders $200.01 and up: $16.00

USPS shipping options may also be available at checkout, priced based on your package and destination.

Local Pickup

Live nearby? Choose in-store pickup at checkout and skip the shipping fee. Pickup orders are usually ready within 24 hours at our shop: The Healing Tree, 2711 E. Thousand Oaks Blvd, Thousand Oaks, CA 91362. We'll email you when your order is ready.

Delivery Times

Once shipped, most orders arrive within 2–7 business days depending on your location and the shipping method selected. Delivery times are carrier estimates and are not guaranteed.

Lost, Delayed, or Damaged Packages

If your tracking shows your order as delivered but you haven't received it, please check with neighbors and your local post office, then contact us within 7 days. If your order arrives damaged, email us a photo of the package and contents within 7 days of delivery and we'll make it right.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us, we'll contact you to arrange reshipment (additional shipping charges may apply).

Returns

For returns and exchanges, please see our Refund Policy. For freshness and safety, we are unable to accept returns on tea leaves and herbs.

Questions?

We're happy to help! Call us at (805) 497-4438 or email moe@healingtreeproducts.com.